Privacy Policy

Privacy Policy — Duty First Tax

Last updated: 25 Feb 26

Duty First Tax (“we”, “us”, “our”) operates the website dutyfirsttax.com.au and provides tax‑related services to Australian Defence Force members, veterans, and families. We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains what information we collect, how we use it, how we store it, and the rights you have regarding your personal information.

1. Who We Are

Website: dutyfirsttax.com.auBusiness Name: Duty First TaxOperating Location: Fully Online Operations, HeadQuarters based in Queensland, Australia

We provide tax services and information to Defence members and the wider community.

2. Personal Information We Collect

We collect personal information that you voluntarily provide when interacting with our website, including when you join our waitlist, subscribe to updates, or contact us.

This may include:

  • First name

  • Last name

  • Rank

  • Service Branch

  • Email address

  • Phone number

We may also collect additional information if you engage our tax services, but this policy focuses on website‑based collection.

3. How We Collect Information

We collect information through:

  • Forms you complete on our website (e.g., waitlist form)

  • Email subscriptions and opt‑in forms

  • Cookies and analytics tools

  • Payment processing when purchasing our services

  • Remarketing and advertising tools

4. How We Use Your Information

We use your personal information to:

  • Provide updates, newsletters, and service information

  • Contact you regarding your enquiry or waitlist registration

  • Deliver marketing communications (you may opt out at any time)

  • Improve website performance and user experience

  • Process payments for products and services

  • Conduct remarketing and advertising campaigns

  • Comply with legal and regulatory obligations

We do not sell your personal information.

5. Email Communications & Marketing

You may receive emails from us if:

  • You opt in via our website

  • You join our waitlist

  • You become a client

You can unsubscribe at any time using the link in our emails or by contacting us directly.

We use Bigin by Zoho for email marketing. Their privacy policy is available at:https://www.zoho.com/privacy.html

6. Analytics & Cookies

We use Google Analytics to understand how visitors use our website. Google Analytics collects information such as:

  • Pages visited

  • Time spent on pages

  • Device and browser type

  • General geographic location

Google may use cookies or similar technologies to track usage patterns. You can manage or disable cookies through your browser settings.

7. Payments

When users purchase our products or services, payments are processed securely through Stripe. We do not store your full payment details, unless you have explicitly given us permission to do so.

Stripe’s privacy practices apply to all payment transactions.

8. Remarketing & Advertising

We use remarketing tools to show relevant ads to users who have previously visited our website. These tools may use cookies or identifiers.

Platforms we use include:

  • Google Ads

  • Meta (Facebook/Instagram)

These platforms may show you Duty First Tax ads based on your browsing behaviour.

You can adjust your ad preferences directly through Google or Meta.

9. Disclosure of Personal Information

We may share your information with:

  • Service providers such as email platforms, analytics providers, and payment processors

  • Regulatory bodies if legally required

  • Contractors or team members assisting with service delivery (bound by confidentiality)

We do not share your information with advertisers, data brokers, or unrelated third parties.

10. Data Storage & Security

We take reasonable steps to protect your personal information from:

  • Unauthorised access

  • Misuse

  • Loss

  • Modification

  • Disclosure

We use secure systems, encrypted platforms, and reputable third‑party providers.

11. Access, Correction & Your Rights

You have the right to:

  • Request access to your personal information

  • Request corrections to inaccurate information

  • Withdraw consent for marketing communications

  • Request deletion of your information where legally permissible

To exercise these rights, contact us using the details below.

12. Third‑Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.

13. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy request, you can contact us via:

Email:operations@dutyfirsttax.com.au
Phone: 07 4445 5059
Website:dutyfirsttax.com.au

14. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.